Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. You'll receive an order confirmation after your purchase and a tracking email once your order has been shipped.

Delivery Times

After dispatch, most orders arrive within 8–20 business days, depending on the destination. Delivery times are estimates and may vary due to customs processing, carrier delays, or other circumstances outside our control.

Shipping Costs

We offer free shipping on most orders. If a shipping fee applies to your order, the exact cost will be clearly displayed at checkout before you complete your purchase.

Where Orders Ship From

TheChiaro is based in Toronto, Canada. Orders are fulfilled through our fulfillment partners and may be shipped directly from their warehouse to your delivery address.

Tracking

Once your order has been dispatched, you'll receive a tracking number by email. Tracking information may take 3–5 days to begin showing updates, particularly for international shipments. This is normal and does not necessarily indicate a problem with your order.

Multiple Items

If your order contains multiple products, they may be shipped separately and arrive at different times. If this happens, you'll receive tracking information for each shipment.

Customs & Duties

Depending on your location, your order may be subject to customs duties, taxes, or other import charges. Any applicable fees are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Delivery Delays

If your order has not arrived within 30 days after dispatch, please contact us at support@thechiaro.com. We'll review the shipment and work with you to find an appropriate resolution.

Incorrect Address

Please carefully review your shipping information before completing your purchase. If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if you request that the order be reshipped.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us at support@thechiaro.com within 14 days of delivery. Include photos of the package and the item when applicable so we can review the issue and arrange a replacement or refund.

Questions

For any questions or assistance, please contact us at support@thechiaro.com. Your message will be personally reviewed, and we typically respond within 24 hours.